Refund policy
We want you to be happy with your order. Please read the information below carefully.
Perishable & Edible Items
In line with food hygiene and safety regulations, perishable and edible items cannot be returned or refunded if you change your mind or no longer require the item.
This does not affect your statutory rights if an item is faulty or not as described.
Damaged or Faulty Orders
If your order arrives damaged, faulty, or not in satisfactory condition, please contact us as soon as possible.
When getting in touch, please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
This information helps us assess the issue quickly and fairly.
Please note that refunds may not be issued where issues arise due to incorrect storage, failure to follow care instructions, or circumstances outside of our control once delivery has been completed.
Where required by our wastage or quality control procedures, a return of the product may be requested. Return instructions will be provided if applicable.
Refunds
If a refund is approved, it will be processed back to the original payment method.
Please allow up to 7 working days for the refund to appear, depending on your payment provider.
Contact Us
If you have any questions regarding this policy or your order, please contact us and we’ll be happy to help.